Citi Bank Personal Loan Customer Care Number

Citi bank offers Citi bank Personal Loan Customer Care Number for 24×7 customer care support across India. For loans, this facility available Monday to Saturday and 9 am to 7 pm. Citi Bank loans are an easy way to get hard cash to fulfill your wide range of financial requirements. 

By this bank, you can get up to Rs. 30 lakh within the 48 hours and using minimal documentation. If you facing any kind of issue or having some queries related to the Citibank loans then you can call Citibank Customer Care Number.

Citibank Loan Customer Care Number India 

If you are Citi bank Indian customer and want to clarifications regarding your loan, then you can get in touch given below numbers.

1860 210 2484

This is Citibank’s personal loan customer care India number you can call this number 24×7 some charges may be applied. But note that the customer care center only operational from 9:00 am to 7:00 pm.

Citi Bank Personal Loan Customer Care Number for NRIs or Outsider of India

If you are an NRI customer of Citibank and have some queries related to the home loan or personal loan then you can use given below customer care number.

+91 22 4955 2484

This is a 24/7 toll-free number you can call any time but one thing keeps in mind the operate only between 9:00 to 7:00 pm.

Citibank Branches Address and 24×7 Toll-Free Helpline Number

If you want to get in touch with Citi bank customer care or want to face to face discussion about services and offers then you can visit your nearest Citibank branches between 10 am to 6 pm. Here is the list of all branches of Citi Bank.

You can also write an email to Citibank personal loan customer care email id given below number:

Here are the head, credit cards & personal loans: india.cardsandloans.head@citi.com Head, Customer Care: head.customercare@citi.com  

Citibank Personal Loan Virtual Assistant Online Help

Citibank virtual assistant is a completely online system that will help you to get your Clickbank related queries or problems helps. This online virtual system has a collection of all frequently asked questions. 

You just need to go to the website and open the search box and enter your query in the search box or select any query from the list shown below and click Ask to get a response. In case you still did not found your query or not resolved then you can do a direct live chat with Citi customer care.

Citi bank Head Customer Care or Principal Nodal Officer For Help

You can write to Citibank head customer care if your query is not resolved. The email address of Head customer care is head.customercare@citi.com.

If you are still not satisfied with the Head customer care then you can also do concern with the Citibank Principal Nodal Officer (PNO) using the given below steps.

First, you have to write an email to your grievance to principal.nodal.officer@citi.com.

Write a letter starting your grievance to the current PNO. But one thing keeps in mind you need to mention reference number and other key details. After that send this to given below address:

Citibank N.A., Mail Room,

ACROPOLIS, 9th Floor,

New Door No.148 (Old No.68),

Dr. Radhakrishnan Salai, Mylapore,

Chennai – 600004.

Citibank Personal Loan All type Grievance Handling 

The Citibank grievance handling system for personal loans or other queries is divided into the given bellow five levels.

Regular access channels

In the first level, you can directly register a complaint by calling the Citi bank customer care number/ Citi bank live chat option on the website/through the e-mail or in a letter as mentioned in the above sections.

Head customer care

If you do not agree or are satisfied with the level 1 customer care response or have not received a good response from Citi bank customer care within 2 working days, you can write directly to the head customer care of Citi bank. Contact detail of Citibank head customer care is already mentioned in the above sections.

Citibank Grievance Redressal Officer or Principal Nodal Officer(PNO)

If you are still not satisfied with the level 2 customer care response, then you can contact the upper level means PNO (Principal Nodal Officer) via post by sending a letter to:

Citibank N.A., Mail Room,

ACROPOLIS, 9th Floor,

New Door No.148 (Old No.68),

Dr. Radhakrishnan Salai, Mylapore,

Chennai – 600004.

Alternatively, you can also call on these numbers 1800 266 2400 (Toll-free number for India)/022-4955-2400 for others between 10:00 am to 6:00 pm.

Citibank Senior Management

If you continue not satisfied with the answer or resolutions provided by the level 3 customer care team, then you can directly write a letter to Citibank Senior Management.

Reserve Bank of India – Banking Ombudsman Scheme

If you are still dissatisfied with the Citibank customer care or not get a response from Citibank for a month after in level 4 then you can contact with banking ombudsman. The ombudsman is appointed by the RBI to ensure satisfactory settlements of the complaints if the bank and the complaint are unable to agree.